FAQs  we've compiled a list of frequently asked questions to help you better understand your system.

WHAT IS THE DIFFERENCE BETWEEN A MONITORED ALARM SYSTEM AND A LOCAL ALARM SYSTEM?

A monitored alarm system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Central Station). The Central Station automatically receives coded information from your system which is recorded in our computer systems. The signals are then analyzed by trained operators who notify police, fire, or medical authorities to respond to the situation.

A local alarm system does not communicate alarm events to anyone; the system just sounds on-site.

HOW MUCH DOES AN ALARM SYSTEM COST?

The cost of a security system depends upon your individual needs. We are trained to work with you in identifying the most cost-effective system to meet your needs.

DO I GET A DISCOUNT ON MY INSURANCE IF I HAVE A SECURITY SYSTEM?

Most insurance companies give significant discounts for monitored alarm systems. You should always contact your agent for specific details. We provide an installation certificate at time of installation and on request as required.

WHAT HAPPENS IF MY PHONE LINE IS CUT?

A basic security system that uses a telephone line will not be able to communicate with the Central Station if that phone line is cut, but the siren at the premises will sound during an alarm condition. Your Porter's Lock & Alarm sales representative can discuss other transmission options such as cellular and internet that will overcome the phone line issue. We typically install an outside siren to offer an additional means of notification in this event.

DO I HAVE TO HAVE A LAND LINE FOR MONITORING?

​No, the security industry provides several options.  Dial tone, cellular and internet monitoring are all available to you as well as combinations of the three.  Your Security sales representative will help you determine which option is best for you.

WHAT HAPPENS IF MY POWER GOES OUT?

​All Porter's Lock & Alarm systems have a backup battery that should run your system for a period of time in the event commercial power fails. If you choose, we can configure your system to automatically send a Power Fail signal to our Central Station which will be recorded in your alarm history.  If you choose, we can then notify you via telephone, text or email when this happens. This is especially useful if you have a large food freezer, medical equipment, or special pets (tropical birds, fish, etc.).

I WANT TO CHANGE PHONE PROVIDERS. WILL MY SYSTEM STILL WORK?

Although security, fire, and life safety systems work effectively with many providers, some systems do not work with specific providers. Check with your new provider to confirm that their service is compatible with security systems prior to making the change.  After you have changed services, be sure to test your security system before the telephone technician leaves to confirm that the security system is communicating.

DO YOU SELL/SERVICE FIRE EXTINGUISHERS OR EMERGENCY LIGHTING?

​No, these services are typically provided by other industries such as sprinkler companies, extinguisher companies and electricians.        

​

MY SMOKE DETECTOR IS BEEPING; WHAT DO I DO?

Check your alarm system keypad; if a trouble is indicated, acknowledge and determine the cause (a wireless device low battery is often the cause).  If there is no indication of a trouble on your keypad, your beeping device may be part of an electric fire alarm system on the premises.

WHY IS MY KEYPAD BEEPING?

Several issues may cause your keypad to beep.  No dial tone, power fail, low battery or a trouble with the system.  Check your keypad for an indication of the problem and silence the keypad.  We recommend that you contact your installing or service company as a follow up.